FAQ

Frequently Asked Questions

My Account

Registration is a fast and easy process, and is completely free. Having an account with us will save you time with any future purchases by not requiring you to re-enter your details every time you order through our online shop.

No. We have guest checkout feature, this doesn't require an account.
Be sure to first check the spam folder of your mailbox. Please click the “Resend Activation Email” button after logging in. If you are still unable to receive the activation email, please contact us to resolve this issue.

Please first login to your account. You can then edit any of your account information by clicking on the appropriate tab in the account section.
If you have signed up to our email newsletter, the newsletter profile tab in the accounts section will show your newsletter subscription status and information. You will first need to login to view this information. If you have yet to sign up to our email newsletter, please visit our newsletter page.

A list of your account login activity history can be viewed in the login activity tab on your account page. You will first need to login to view this information.
Please check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. If you are still not able to access your account, please contact us for assistance.
If you forgot your password, please visit the lost password page. Enter your email address and an automated email will be sent to you with instructions on how to reset your password.

Ordering

Shopping online with us is easy. Please visit our shop page where you can choose available items to add to the shopping cart to purchase. Once you have chosen all the items, proceed to the checkout page, and follow the instructions to finish your purchase.
You cannot directly change or cancel an order already made through our online shop. Please choose carefully. If you wish to change or cancel an order, please contact us immediately. We are unable to change or cancel an order that has already shipped.

Yes, we do occasional offer coupon codes. To stay informed of any promotional coupon codes we may offer, please make sure to subscribe to our email newsletter, or follow us on social media; Facebook, Instagram, Twitter, and Pinterest.

A coupon code will not work if it has expired or is no longer valid. Only one (1) coupon code can be used at a time. Coupon codes can not be used for sale items.

We have a general size guide for approximate sizing reference purposes. For more precise product measurements, please check the sizes guide of each item shown on it’s product page.
Yes you can. Please visit our wholesale page for more information, or contact us with any wholesale order related questions.

Payment

We accept Visa and Mastercard credit card payments, and bank transfer from local Indonesian banks. All transaction are billed in Indonesian Rupiah currency.

All transaction on our online shop are completed in Indonesian Rupiah currency. As a guide, we may show estimate foreign currency prices for our products based on recent foreign currency conversion rates. Any foreign currency prices shown on our website are to be used as a guide only!

Order Status

You will be sent an email with your order confirmation from us. If you have not received this email within 48 hours of placing your order, please contact us.
You can check your order status by visiting the “Orders” tab on your account page.

Shipping

For domestic shipping within Indonesia, we use JNE courier services. For international shipping, we use Indonesian Postal Service (Pos Indonesia) Standard Air Postage, EMS (Express Mail Service), or DHL.
After your payment has been confirmed, your order will be processed and shipped within 1-3 business days.
  • Free shipping within Indonesia.
  • Flat rate international shipping.
  • Free international shipping for orders over Rp3,000,000.
More complete information on shipping costs can be found on our shipping & delivery page.

Once your order is shipped, delivery times can take approximately 5-7 business days for domestic orders, and 7-14 business days for international orders, depending on the shipping service used, and the final destination.
Once your order has been shipped, a tracking number will be emailed to you. You will be able to track your shipment directly from the shipping provider’s website tracking page. If you have not received an email with your shipment tracking number, please contact us.

Returns

Any returned items must be undamaged in their original packaging, with all labels and tags attached, and must not have been worn, altered or washed. We reserve the right to reject return requests if the returned item(s) are in an unacceptable condition.
Please contact us within 7 days of receiving the item(s) to make arrangements. The customer is responsible for paying the shipping costs for returned items.

Batik Fabric

Batik is a method of dying fabrics using a traditional wax resist dying technique. Authentic batik fabric is handmade by skilled artisans. For more information on batik fabric, please visit our “the art of batik” page.
The art form of batik fabric making is a very intricate and time consuming wax resist dying process. Certain processes can be repeated many times before the final completion of the batik fabric artwork. This requires great patience and skill from the batik artisans. For a more complete description of how real, authentic batik fabric is made, please visit our “the art of batik” page.
Yes it is, most definitely! All of Senada Batik Bali fabrics are handmade by skilled batik artisans, using traditional, authentic, “tjap” (stamping) wax resist batik making methods.

The colour dyes used in the production of our high quality batik fabrics are hand mixed. Colours may differ slightly with each newly finished handmade batik fabric piece of artwork.
We recommend washing new batik fabric separately as you may experience some dye bleeding in the first few washes, however, this will not affect the colour of your batik fabric. Please follow the fabric care instructions on the label of your batik fabric product. With proper care, your batik fabric will be enjoyed for many years.